Whether travelling for business or leisure purposes, customers expect and demand a certain level of quality. Not to mention, the provision of flawless customer care from start to finish. Studies have shown that customers are generally willing to pay more for the same product or service, if doing so means being provided with better customer care. The travel sector is unique, in that clients spend extended periods of time under the care of the service provider. Suffice to say, more than enough time to scrutinise, pick fault and find cause for complaint. Unless both quality and service standards are therefore outstanding, customer satisfaction cannot and will not be achieved.
Discover the secret to mastering quality management in the tourism industry, with the help of this exclusive tutorial. Explore the concept of quality service management in tourism and hospitality, along with what it means to provide true customer excellence at all times. Learn how quality and customer care management can influence the performance of the entire business..
No prior knowledge is required to take this unit.
|Course Duration||10 Hours|
|Start Date||on going|