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Certificate in Hotel Management QLS Level 2

Course Overview

Hotel Management Course Online

With different operational tasks, technicalities, and principles, hotel management is a challenging and yet interesting field. This hotel management course online tackles the various challenges and simplifies the technicalities in hotel management. This exclusive hotel management qualification exposes candidates to advanced skills required to succeed in the highly rewarding field of hotel management.

The certificate in Hotel management commences with an overview of hotel management and then moves on to discuss the concept of reservations and other front office operations. This course also guides students through the essentials of Housekeeping, Engineering, and Security as well as procedures to take in ensuring the effective management of food and beverage operations.

Requiring no prerequisites, our hotel management certificate courses present an excellent opportunity for candidates to gain ideal skills and knowledge of hotel management. In addition, candidates, from busy business owners to graduates, can utilise the flexibility the course offers by adjusting classes to fit their schedules. On completion, candidates also get an ABC Awards’ endorsed certificate, which boosts their chances of employment.

Course Syllabus

The certificate in Hotel Mangement consists of 4 courses. They are:

Unit 1: Introduction to Hotel Management

The first unit of the course begins with an introduction to Hotel Management. Here candidates are taken through the concept of Hotel management and the hospitality industry at large. Furthermore, the roles of the Hotel manager, Restaurant Manager, Front Desk officer, Kitchen staff etc., in ensuring the smooth running of a hotel are explained.

Unit 2: Managing Front Office Operations

Unit 2 focuses on the effective management of front office operations. These include the reservation of guests, welcoming, registration, accurate records keeping. In addition, Unit 2 explains the roles of a front office manager in training other front office staff, staff scheduling and other duties.

Unit 3: Housekeeping, Security, and Engineering

The course further advances with a topic on Housekeeping, Security, and Engineering, which brings to light the functions of the housekeeping department in the effective functioning of the hotel. The importance of the security department and the strategies to employ in preventing and managing security threats are expounded. Candidates also undergo training in fire safety and in the development of contingency plans in effectively handling emergencies.

 Unit 4: Managing Food and Beverage Operations

The course concludes with a look at food and beverage operations’ best management practices. Candidates are exposed to Food sourcing, Menu planning, and budget management. The unit also touches on restaurant operations, table service, and other key food and beverage operations.

Career Path

On completing the course, candidates are equipped with skills and knowledge to grab opportunities anywhere in the world. Candidates may take up roles as Concierges, Restaurant Managers, Front Desk Officers, Assistant Managers, Duty Managers, Bar Managers and other roles in the hospitality industry. With salaries for workers in the hospitality industry ranging between £21,129 and £40,177, candidates are set to enjoy rewarding careers for life.

Who Shoud Take This Course
  • Graduates looking to gain employment in the hospitality industry
  • Present hotel employees seeking to sharpen their skills and move up the management ladder
  • Business investors keen on investing in the hospitality industry
  • Hotel managers who want to learn modern management skills
  • Anyone interested in developing valuable hotel management skills

At the end of this course successful learners will receive a Certificate of Achievement from the Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

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Course at QLS Level 2
Duration 125 Hours
Endorsement Body Endorsed by Quality Licence Scheme

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Customer Reviews
Reviews: (3)
Logistics and Supply Chain Management (Level 4)


Its very convenient, I have time to go through the materials and make the assessment when I have time next to work. I get feedback always within couple of days.
I get very useful materials, the course is really about the topic, very detailed and connected to reality.

Cser Aliz
Public Relations - Level 1


I do like a part dedicated to the practice in your studying material, that prevents from a passive reading of the material and helps to apply a new knowledge right now or at least to try to do it. As well, it's a great technique to memorise new material, because I did remember my answers to your questions in the texts. I've just started my course so maybe later I can provide and share with you more my insights I'll discover. 

Makota Anna
Diploma in Diet and Nutrition - Level 5


  • Easy to approach instruction
  • Very organised and helpful Tutor at any time.
  • The way my teacher presented the course information by hitting the main points
  • Great teacher, who knows the material
  • I am confident that I firmly understand Nutrition and diet from my teacher's teaching
  • The improvement of course material related to tests
  • He gives good notes
  • The quizzes and online assignments are very helpful for the tests and questions clearly explained.
  • My teacher follows up with my work and many more my list is endless and its my pleasure.

Atim Grace