Customer Services

Customer Services

Key Aspects of our courses

CPD Standards Office

Customer Service Representative Courses

CPD Courses specialises in the web’s most flexible customer service training for employees and managers. Our exclusive collection of customer service representative courses includes a broad range of introductory, intermediate, and advanced diploma programs. Boost your CPD profile with endorsed customer service representative certification, studying from home at a time and pace to suit your lifestyle. Our self-paced customer service courses online for CPD are suitable for newcomers and experienced learners – anyone pursuing a successful career in customer service.

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Customer Services (23 modules in all)

#1

Introduction to Customer Relationship Management

#2

Development of Customer Relationship Management Plan

#3

Feedback Essentials

#4

Characteristics of Effective Feedback

#5

Introduction to Customer Services

#6

Understanding Your Customers Expectations

#7

What is a Customer Focused Organisation?

#8

Developing Customer Service Strategy

#9

Implementing a Service Excellence Strategy

#10

Importance of Effective Communication

#11

Building Long-Term Customer Relations

#12

Dealing with Unprofitable Customers

#13

Complaints Handling

#14

Empowerment & Ownership

#15

Telephone Techniques

#16

Solving Customers' Problems

#17

Verbal Communication Techniques

#18

Who Are Your Customers

#19

Asking the Right Questions

#20

Successful Telephone Selling techniques

#21

Developing a Script for telemarketing

#22

Negotiation Techniques

#23

Training and Development for Customer Service