Behind the scenes of every calm, quiet and immaculate hotel is a round-the-clock workforce taking care of key duties. Housekeeping, maintenance and security are constantly ongoing in almost every modern hotel setting. To provide guests with the kind of seamless, consistent experience they expect, nothing can be left to chance. The simplest issues and inconveniences can make all the difference – hence the importance of dealing with them before they arise. Deploying, managing and optimising these extensive and complex HR teams can be a challenge. Those who oversee housekeeping, maintenance and security departments must be dynamic, resourceful and able to work under extreme pressure.
Explore three of the most important hotel departments and a series of key management essentials with this insightful tutorial. Core topics covered include organisation and provision of housekeeping services in hotels, managing guest amenities, the role and important of security departments, employee training in fire safety, in-house versus contracted security departments and more..
No prior knowledge is required to take this unit.
|Course Duration||10 Hours|
|Start Date||on going|