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Quality Management in Hospitality Sector


Overview

Quality Management in Hospitality Industry

What’s the most important measure of quality in a hotel setting? Comfortable rooms? Excellent facilities? Outstanding food and drink? World-class employees? The answer – all these things and many more besides.  Total quality management in the hospitality industry all about exceeding expectations with flawless consistency. The hospitality industry is unique – the slightest imperfection being all it takes to ruin the entire guest experience. True excellence is only achievable when every link in the chain is as smooth, seamless and reliable as every other. Which for obvious reasons demands strict, dynamic and confident supervision.

This advanced tutorial is ideal for anyone looking to take better control of quality standards in a hotel environment. Study the five dimensions of service, the key to quality management in the hospitality industry and the concept of quality assurance. Explore the statutory obligations of hotels and standard inspection processes, along with grading bands, evaluation criteria and many more related concepts.

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Objectives

  • Explain the importance of service quality in hospitality Industry
  • Explore Quality Management Operations
  • Discuss the Role of ISO 9000 in Hospitality Operations

Programme Content

Topics:

  • Hospitality Retail Service Quality
  • The Five Dimensions of Service
  • Quality Management and Hospitality Retail Operations
  • Inspections and Quality Assurance
  • Statutory Obligations
  • Grading bands and conditions

Target Audience

  • Confident, self motivated and passionate individuals
  • Hospitality workers seeking for CPD
  • Hospitality staff  looking to expand knowledge and skills
  • Candidates looking to enhance their CVs
  • Anyone interested to expand their knowledge

Prerequisites

Overview

  • Participants:8 - 400
  • Duration: 2 - 3 hours
  • Participation:Only collaborative

Key Benefits

Get Information

Related

Course Level
Study Method Online
Course Duration 10 Hours
Start Date on going
Awarding Body BOLC
Pay in Instalment Full Fee £ 120, Deposite £ , ( £ 0/month )
Full Fee:    £ 120

Discount:    £ 30

Pay Today:    £ 90


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Pay in Full
Get £ 30 Discount Pay Today £ 90
you can pay Staff Training Solutions using payatrader
Pay in Instalment Full Fee £ 120, Deposite £ , (£ 0/month)
you can pay Staff Training Solutions using payatrader
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