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Training and Development in Hospitality Industry


Training and Development in Hospitality Industry 

The success (or otherwise) of any hotel will always be determined by the strength of its workforce. Which in turn will be determined by the quality of the training each member of the team is provided with. When it comes to training and development in the hospitality industry, substandard programs breed substandard performance. By contrast, intense, ongoing and committed employee training produces outstanding teams. No other investment in any industry or sector has the potential to deliver such valuable returns. From workforce loyalty to motivation to performance, quality training has a positive impact on everything that matters most.

Study the functions and objectives of training and development in the hospitality industry with this targeted tutorial. Explore the various benefits of training, along with how to identify training needs and produce an effective training plan. Learn how to create simplified step-by-step procedures, consider each individual step in the training process and study an additional series of important management concepts.



  • Assess the benefits of trainings and its needs.
  • Develop a Training Programme

Programme Content


  • The Benefits of Training
  • Identifying Training Needs
  • The Training Plan
  • Carry Out the Training Programme
  • Developing a Training Programme
  • Identification of Tasks and Job Management Skills
  • Preparing Step-by-Step Procedures
  • Management Concepts
  • Steps in the Training Process
  • Skill Demonstration

Target Audience

  • Confident, self motivated and passionate individuals
  • Hospitality workers seeking for CPD
  • Hospitality staff  looking to expand knowledge and skills
  • Candidates looking to enhance their CVs
  • Anyone interested to expand their knowledge


No prior knowledge is required to take this unit.


  • Participants:8 - 400
  • Duration: 2 - 3 hours
  • Participation:Only collaborative

Key Benefits

Get Information


Course at QLS
Study Method Online
Course Duration 10 Hours
Start Date on going
Awarding Body BOLC
Full Fee:    £ 120

Discount:    £ 96

Pay Today:    £ 24

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Pay in Full
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