The success (or otherwise) of any hotel will always be determined by the strength of its workforce. Which in turn will be determined by the quality of the training each member of the team is provided with. When it comes to training and development in the hospitality industry, substandard programs breed substandard performance. By contrast, intense, ongoing and committed employee training produces outstanding teams. No other investment in any industry or sector has the potential to deliver such valuable returns. From workforce loyalty to motivation to performance, quality training has a positive impact on everything that matters most.
Study the functions and objectives of training and development in the hospitality industry with this targeted tutorial. Explore the various benefits of training, along with how to identify training needs and produce an effective training plan. Learn how to create simplified step-by-step procedures, consider each individual step in the training process and study an additional series of important management concepts..
No prior knowledge is required to take this unit.
|Course at QLS|
|Course Duration||10 Hours|
|Start Date||on going|