Proactive Listening

Proactive Listening is a crucial skill that goes beyond merely hearing words; it involves fully engaging with the speaker, understanding their message, and responding thoughtfully. Developing proactive listening enhances communication in professional, social, and personal contexts, making interactions more meaningful and effective.

Explain Active Listening focuses on the techniques and strategies used to engage attentively with speakers. Active listening involves paying close attention, providing feedback, and demonstrating understanding through verbal and non-verbal cues. Mastering this skill helps build stronger relationships, reduce misunderstandings, and improve overall communication effectiveness.

 

Accredited training for real-world success.

 

This unit, Active Listening Introduction, provides a comprehensive overview for beginners seeking to refine their listening abilities. It covers the benefits of active listening, demonstrative listening, the role of body language, and practical tips to enhance sympathy, empathy, and mindset for effective communication in real-world settings.

 

Start a free course today — no fees required.

 

Learning OutComes

  • Define active listening and its key components
  • Identify ways to become a better listener
  • Use body language to reflect a positive listening attitude
  • Understand the difference between sympathy and empathy, and when each is appropriate
  • Create a listening mindset using framing, positive intent, and focus

Programme Content

Topics:

  • What is Active Listening?
  • Demonstrating Listening
  • Tips for Becoming a Better Listener
  • Body Language Basics
  • Understanding Sympathy and Empathy
  • Creating the Right Mindset

Target Audience

  • Business owners, managers, supervisors and team leaders
  • Self-employed or company-employed trainers
  • Teachers, tutors and mentors pursing CPD
  • Candidates looking to improve communication skills
  • Candidates looking to enhance their CVs for better career prospects

FAQs

No prior knowledge is required to take this unit.

Certificate CPD Accredited
Study Method Online
Course Duration 10 Hours
Start Date On going

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