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The Basics of Active Listening


Active Listening Introduction

Contrary to popular belief, developed listening skills are comparatively rare. In fact, most people are unaware of the fact that ‘hearing’ and ‘listening’ are two entirely different concepts. To become a truly effective communicator is to benefit significantly in various aspects of everyday life. At work, at home, in social situations and so on, strong communication skills are an asset of priceless importance. All of which begins by mastering the art of listening, rather than simply hearing what others have to say. In a professional setting in particular, active listening can make a big difference to your capabilities and your career in general.

This exclusive introduction to active listening has been designed for anyone looking to begin developing more refined communication skills. Learn what it means to be an active listener, along with the benefits of active listening, an introduction to demonstrative listening and the basics of body language. Explore a series of tips for becoming a better listener, gain a deeper understanding of sympathy and empathy, learn how to create the right mindset and study active listening in a practical setting.



  • Define active listening and its key components
  • Identify ways to become a better listener
  • Use body language to reflect a positive listening attitude
  • Understand the difference between sympathy and empathy, and when each is appropriate
  • Create a listening mindset using framing, positive intent, and focus

Programme Content


  • What is Active Listening?
  • Demonstrating Listening
  • Tips for Becoming a Better Listener
  • Body Language Basics
  • Understanding Sympathy and Empathy
  • Creating the Right Mindset

Target Audience

  • Business owners, managers, supervisors and team leaders
  • Self-employed or company-employed trainers
  • Teachers, tutors and mentors pursing CPD
  • Candidates looking to improve communication skills
  • Candidates looking to enhance their CVs for better career prospects


No prior knowledge is required to take this unit.


  • Participants:8 - 400
  • Duration: 2 - 3 hours
  • Participation:Only collaborative

Key Benefits

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Course Level
Study Method Online
Course Duration 10 Hours
Start Date on going
Awarding Body BOLC
Pay in Instalment Full Fee £ 120, Deposite £ , ( £ 0/month )
Full Fee:    £ 120

Discount:    £ 30

Pay Today:    £ 90

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you can pay Staff Training Solutions using payatrader
Pay in Instalment Full Fee £ 120, Deposite £ , (£ 0/month)
you can pay Staff Training Solutions using payatrader
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