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How to Establish and Maintain Rapport


Establish and Maintain Rapport with Customers

The importance of establishing and maintaining rapport isn’t confined solely to professional training circles. Quite the opposite, as the way we’ve perceived by those around us can affect every aspect of life without exception. Rapport isn’t solely about developing ‘friendly’ or enjoyable professional relationships. Instead, it’s about the kind of collaboration where those involved are seamlessly in-synch with one another. In the training arena, it’s about removing the usual delegate-trainer barriers and working together to achieve collective goals. Which can only be accomplished when every delegate has sufficient respect, faith and trust in their trainer.

Learn how to establish and maintain rapport with customers, delegates and trainees alike, with this exclusive tutorial. Study the true value and importance of rapport, along with pacing and leading, matching and mirroring, sensory systems and more. Explore an introduction to effective role playing as a training tool, how to deal with common challenges faced when building rapport and maintain a good rapport once it has been established.



  • Understand hot to develop a deeper rapport with others

Programme Content


  • Developing Rapport
  • Matching and Mirroring
  • Sensory Systems
  • Pacing and Leading
  • Role Play

Target Audience

  • Business owners, managers, supervisors and team leaders
  • Self-employed or company-employed trainers
  • Teachers, tutors and mentors pursing CPD
  • Candidates looking to improve communication skills
  • Candidates looking to enhance their CVs for better career prospects.


No prior knowledge is required to take this unit.


  • Participants:8 - 400
  • Duration: 2 - 3 hours
  • Participation:Only collaborative

Key Benefits

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Course at QLS
Study Method ONLINE
Course Duration 10 Hours
Start Date Ongoing
Awarding Body
Full Fee:    £ 120

Discount:    £ 96

Pay Today:    £ 24

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