Anger is a perfectly normal and inevitable emotional state that every human being experiences. Though typically considered to be a ‘negative’ emotion, it is the way in which anger is handled that dictates the outcome. Approached proactively, anger can breed the kinds of positive outcomes that may otherwise have never come about. By contrast, anger that isn’t appropriately managed can quickly become problematic. Taking better control of anger can have wide-reaching benefits in our professional and private lives alike. Particularly for those who struggle to deal with anger and often find their actions, decisions and lives in general adversely affected by excessive or prolonged feelings of anger.
This insightful tutorial has been designed for anyone with an interest in anger management in the workplace. Discover the importance of communication skills in anger management, studying the assertiveness formula, questioning skills and a series of essential problem-solving tools. Additional subtopics introduced include creative thinking methods, relaxation techniques, alternative ways of managing anger and more..
No prior knowledge is required to take this unit.
|Course at QLS|
|Course Duration||10 Hours|
|Start Date||on going|