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Role of Communication Skills in Anger Management


Anger Management in the Workplace

Anger is a perfectly normal and inevitable emotional state that every human being experiences.  Though typically considered to be a ‘negative’ emotion, it is the way in which anger is handled that dictates the outcome.  Approached proactively, anger can breed the kinds of positive outcomes that may otherwise have never come about.  By contrast, anger that isn’t appropriately managed can quickly become problematic.  Taking better control of anger can have wide-reaching benefits in our professional and private lives alike.  Particularly for those who struggle to deal with anger and often find their actions, decisions and lives in general adversely affected by excessive or prolonged feelings of anger.

This insightful tutorial has been designed for anyone with an interest in anger management in the workplace.  Discover the importance of communication skills in anger management, studying the assertiveness formula, questioning skills and a series of essential problem-solving tools.  Additional subtopics introduced include creative thinking methods, relaxation techniques, alternative ways of managing anger and more.



  • Develop a seven-step process for managing your anger and others’ anger
  • Apply better communication and problem solving skills, which will reduce frustration and anger

Programme Content


  • The Importance of Communication Skills
  • The Assertiveness Formula
  • Questioning Skills
  • Basic Problem Solving Tools
  • Creative Thinking Methods
  • Force Field Analysis
  • Other Ways of Managing Anger
  • Relaxation Techniques

Target Audience

  • Business owners, managers, entrepreneurs,
  • People seeking to expand their career opportunities
  • Existing employees looking to develop their CPD
  • Team Leaders and supervisors
  • Entrepreneurs planning to start their own business
  • Office workers at all levels


No prior knowledge is required to take this unit.


  • Participants:8 - 400
  • Duration: 2 - 3 hours
  • Participation:Only collaborative

Key Benefits

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Course at QLS
Study Method Online
Course Duration 10 Hours
Start Date on going
Awarding Body
Full Fee:    £ 120

Discount:    £ 96

Pay Today:    £ 24

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