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Basic Communication Skills


Basic Communication Skills 

Developing strong and effective communication skills can be beneficial in almost any career setting at any level.  Nevertheless, comparatively few professionals or jobseekers take the time to proactively improve and enhance their communication competencies.  From entry-level employees to team leaders to senior managers to business owners, basic communication skills can and will make a difference throughout your entire career.  What’s more, the greater the confidence you develop in your communication skills, the more likely you are to be heard and understood by those around you.  To overlook the potential value of strong and established communication skills is to risk selling yourself and your career short.

This inspiring tutorial has been designed for anyone looking to take their professional and personal communication skills to a higher level.  Study a series of essential communication fundamentals, including how to ask questions, effective use of probing, the development of active listening skills, responding to feelings, reading cues, gestures and body language, tips for becoming a better listener and many more besides.



  • Learn what your non-verbal messages are telling others
  • Develop skills to listen actively and empathetically to others

Programme Content


  • Asking Questions
  • Probing
  • Listening Skills
  • Scoring
  • Interpretation
  • Active Listening Skills
  • Responding to Feelings
  • Reading Cues
  • Demonstration Cues
  • Tips for Becoming a Better Listener
  • Body Language
  • Gestures

Target Audience

  • Business owners, managers, entrepreneurs,
  • People seeking to expand their career opportunities
  • Existing employees looking to develop their CPD
  • Team Leaders and supervisors
  • Entrepreneurs planning to start their own business
  • Office workers at all levels


This is a standalone course and assumes no prior knowledge.


  • Participants:8 - 400
  • Duration: 2 - 3 hours
  • Participation:Only collaborative

Key Benefits

Get Information


Course at QLS
Study Method Online
Course Duration 10 Hours
Start Date on going
Awarding Body
Full Fee:    £ 120

Discount:    £ 96

Pay Today:    £ 24

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