Phone Sales Techniques

Phone Sales Techniques are essential for any business looking to succeed in today’s competitive market. Irrespective of ongoing technological advancement, the importance of tele sales skills has never faltered. Even today, organisations worldwide rely heavily on telesales to reach customers, generate leads, and close deals. In skilled hands, telephone sales can be even more effective than in-person selling. Maximising results requires understanding the unique dynamics of phone-based selling and leveraging its advantages to build strong customer relationships and drive revenue.

 

Learn flexibly with self-paced CPD courses.

 

This specialized tutorial has been designed for sales professionals, managers, and business owners seeking to improve their phone sales techniques. Learn how to build trust over the phone, master negotiation strategies, handle objections effectively, and apply tele sales skills to achieve consistent, measurable results. Explore actionable tips for boosting call engagement, increasing conversion rates, and training others to become proficient in telephone sales.

 

Build confidence with accredited online training.

 

Learning OutComes

  • Understand how to build trust and respect with customers and colleagues

Programme Content

Topics:

  • Building Trust
  • It’s More Than Just a Phase
  • Types of Negotiation

Target Audience

  • Business managers and entrepreneurs with desire to improve their abilities
  • People working in PR, advertising and sales departments
  • Anyone considering to start their own business
  • Individuals looking to enhance their CVs
  • Existing marketing professionals looking to develop their CPD

FAQs

No prior knowledge is required to take this unit.

Certificate CPD Accredited
Study Method Online
Course Duration 10 Hours
Start Date On going

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