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Exceptional Things about Telephone Sales


Telesales Skills

Irrespective of extraordinary and ongoing technological advancement, the importance of telesales skills has never faltered.  Even today, businesses and organisations all over the world are fundamentally reliant on telesales to get the job done.  In the right hands, telephone sales can be even more effective and influential than any kind of in-person selling.  That said, getting the most out of any telesales strategy or initiative means first studying its unique mechanics.  What many see as the limitations and drawbacks of telephone sales can actually be capitalised on as advantages.  Often underrated from a future-focused perspective, telesales continue to prove extraordinary, in terms of both value and consistent profitability for the modern business.

This insightful course has been designed for business owners, managers and anyone working in telephone sales at any level.  Discover the importance of building trust as an influential sales tool, along with the different types of negotiation involved in telephone sales.  Learn how to maximise the effectiveness of your own telesales skills, or build your knowledge to provide training and support for others.



  • Understand how to build trust and respect with customers and colleagues

Programme Content


  • Building Trust
  • It’s More Than Just a Phase
  • Types of Negotiation

Target Audience

  • Business managers and entrepreneurs with desire to improve their abilities
  • People working in PR, advertising and sales departments
  • Anyone considering to start their own business
  • Individuals looking to enhance their CVs
  • Existing marketing professionals looking to develop their CPD


No prior knowledge is required to take this unit.


  • Participants:8 - 400
  • Duration: 2 - 3 hours
  • Participation:Only collaborative

Key Benefits

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Course at QLS
Study Method Online
Course Duration 10 Hours
Start Date on going
Awarding Body
Full Fee:    £ 120

Discount:    £ 96

Pay Today:    £ 24

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